(Last updated September 15, 2015)
Collection, Use, Disclosure and Protection of Your Personal Information
We are committed to providing you with exceptional service. In order to serve you, we may ask you to provide us with certain personally identifiable information (“Personal Information”) that can be used to identify you or contact you. Providing our service may involve collection, use and, at times, disclosure of your Personal Information to comply with applicable laws. Your Personal Information may include, but is not limited to your name, email address, phone number, home address, certain personal information relevant to conducting coaching sessions, and sometimes credit card information when such information is voluntarily provided by you.
Protecting your Personal Information is one of our highest priorities. You can choose to enter your Personal Information on various pages of our Sites, or give it to us in some other way (for example, by email or phone). You can choose not to provide certain information, but then you may not be able to take advantage of our services and features.
We will only collect and use your Personal Information that is necessary to fulfill the following purposes:
to verify your identity and preferences;
to better understand your needs and determine your eligibility for products and services we offer;
to validate your compliance with the terms and conditions;
to deliver the products or services to you that you have requested;
to personalize your experience with us and to ensure you receive a high standard of service;
to reach you, when necessary, regarding your use of our Sites, products or services, or for feedback purposes;
to meet regulatory requirements or for other legal reasons that apply to the goods and services requested;
You can provide consent orally, in writing, electronically or through an authorized representative. You provide implied consent where our purpose for collecting, using, or disclosing your Personal Information would be considered obvious or reasonable in the circumstances. Consent may also be implied where you have notice and a reasonable opportunity to opt-out of having your Personal Information used for mail-outs, marketing or fundraising and you do not opt-out.
We may collect, use or disclose Personal Information without your consent:
in an emergency that threatens an individual’s life, health, or personal security;
when your Personal Information is available from a public source;
when permitted or required by law.
We retain your Personal Information for the time necessary to fulfill the identified purposes or a legal or business purpose. We will make reasonable efforts to ensure that your Personal Information is accurate and complete.
When you visit a website, you disclose certain information, such as your Internet Protocol (“IP”) address and the time of your visit. We may collect information that your web browser sends whenever you visit our Sites (“Log Data”). This Log Data may include information such as your computer’s IP address, browser type, browser version, the pages of our Sites that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our service’s functionality. These third party service providers have their own privacy policies addressing how they use such information.
Third Party Websites
Third Party Actions
You should be aware that if you voluntarily disclose your Personal Information on our Forums, that information can be viewed publicly and can be collected and used by third parties without our knowledge and may result in unsolicited messages from other individuals or third parties. Such activities are beyond our control and this policy.
We do not control and are not liable for the actions of any third parties whom we may promote. We pride ourselves in working with quality companies, but have no control over the actions of those third parties. While we are not liable for any of the actions of those third parties, you should feel free to give us feedback on your experiences with any third parties whom we work with, so that we may enhance our future service to all customers.
We may use “cookies” to collect information and deliver content that is specific to your interests. Cookies are text files that are used by your computer’s web browser to store your preferences, and enable us to enhance your user experience with our Sites. Most browsers are set up to accept cookies, but you can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service. If you do not instruct your browser to refuse all cookies or to indicate when a cookie is being sent, your consent to our use of your Personal Information may be implied.
We may employ third party companies and individuals to facilitate our services, to provide the service on our behalf, to perform service-related activities, provide technical support or to assist us in analyzing how our service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Other Use of Your Personal Information
By permitting us to collect your Personal Information, you are able to receive free information on related products and services, including related third party offers. We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. We may communicate with you through various channels, including telephone, computer or mail, using the contact information you provided. You may choose not to have your Personal Information used for these purposes by contacting us as set out below.
By submitting your email address on our Sites, you agree to receive emails from us. You may opt-out of receiving any, or all, email communications from us by clicking the unsubscribe link or other unsubscribe instructions provided in any email we send. We only send emails to those who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do.
Your Right to Access Your Personal Information
You may obtain access to your Personal Information we hold. You may request correction to your Personal Information to ensure its accuracy and completeness. A request must be in writing and provide sufficient detail to identify your Personal Information and the correction being sought.
Compliance With Laws
As set out above, and for clarity, we will disclose your Personal Information where required to do so by law or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our service.
The security of your Personal Information is important to us, and all information collected from you is stored in a secure environment. We may use passwords, encryption, firewalls, restricted access or other methods, in our discretion.
Please be aware that, unfortunately, no method of transmission over the Internet or method of electronic storage is 100% secure. As a result, while we take reasonable measures to protect your Personal Information, we cannot ensure or warrant the security of the information that you transmit to us, and you do so at your own risk.
We will use appropriate security measures when destroying your Personal Information such as shredding documents or deleting electronically stored information.
Your information, including Personal Information, may be transferred to – and maintained on – computers located outside of your province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
Our Sites, products and services do not address anyone under the age of 18 (“Minor”). We do not knowingly collect personally identifiable information from Minors. If you are a parent or guardian, and you are aware that your Minor has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from Minors without verification of parental consent, we take reasonable steps to remove that information from our servers.
176-991 Hornby Street
Canada V6Z 1V3